I had a security (alarm) system installed yesterday. The sales guy had
visited last week and although he talked my ear off about things I had no
interest in, we successfully entered into a contract and scheduled the
installation.

The installers did a great job. They took the time to explain how
everything works. Like most microprocessor based systems it is capable of
far more than I will ever need or want.
I like simple, so I asked the installers for the easiest way to arm and
disarm the system.
My shop is so small I don't even need the option of "away" and "stay" modes.

They said the easiest way is to simply punch in my code when I leave. After
a 60 second delay the system becomes fully armed. When I want to re-enter,
just enter and punch the code in within a certain time frame to disable.
Simple enough.

This morning the sales dude shows up again to "inspect" the installer's
work. This guy is a classic sales type. Talks too much and doesn't know
what he's talking about. He wanted to sit and go over all the programming
features and options on the system. I politely told him I really had no
need for them and was very satisfied with the simple procedure that the
installers described (and demonstrated).

He wouldn't give up. Kept insisting that he show me all the options. I
kept trying to explain (during his short moments of silence) that I didn't
need or want to learn about all the feature. Don't need them.

He continued. I was slowly losing patience. I described the very simple
and basic procedure the installers showed me. The sales dude said they
were wrong. It wouldn't arm the motion sensors, according to him.

Now I am starting to get a little fired up. I explained again for the
third time that we demonstrated it while the installers were there. We all
stayed in the building, I armed the system by entering my code and, after
the delay the system armed. As soon as one of us moved, the alarm went
off, sensed by the motion sensors.

The sales guy said it can't be. You *have* to select one of the modes. I
said, "no you don't".
He tried again to instruct me on all the features.

By this time I had lost it. I told him he talked too much and doesn't
*listen* to what is being said.
He replied with, "Richard, I am a security expert".

I responded with, "You are a pain in the ass and don't listen. Get out of
here; you are really starting to **** me off."

He tries again to yap about the system "features". I got up from behind
the counter. I think he saw the look in my eye because he beat feet out the
door, got in his BMW and drove off.

After I calmed down I called the security company (ADT) for technical
assistance. They confirmed that the procedure I was using worked fine. I
mentioned that the sales guy says it won't.
She said to listen and do what the installers said and that the sales types
really don't always know what they are talking about.

I thanked her and told her if she sees a nervous sales type in a BMW arrive
at the office, be kind because I just threw him out of my shop. She
laughed like hell and said, "GOOD!"

Eisboch