Just got Internet service back. It has been down most of the day.

I had Verizon DSL installed at the shop three or four weeks ago. Love it.
Works fine, lasts a long time. Fast too.

Originally we ordered 2 phone lines with DSL on one of them.

Instead, Verizon installed 3 lines, two for phones and the other dedicated
to DSL.
It's called a "dry loop".

Anyway, it was working fine -- until today.

Then Verizon customer service called a week or so ago and said I was paying
more than I had to for the service. She said I really didn't need the
third, dry line and the DSL could be moved over to one of the telephone
lines. Made sense, since that is what we originally ordered.

However, I hesitated. The service has been so good, I hated to risk
screwing something up.
The customer service said it would be just as good. Finally talked me into
it. It was scheduled for this Wednesday and she said all I would have to
do is unplug the wireless router from one jack and plug it into another.
No changes in the computer were required. Sounds easy enough.

Verizon showed up today (two days early) and "moved" the service. Didn't
work. Changed some settings in the computer to go from a static IP to
something else. Still didn't work. This went on for hours.

The poor Verizon tech really wasn't a DSL guy, so he was following
instructions from Verizon's tech center. We finally gave up and tried to
reestablish connection on the original, dry line. But that wouldn't work
anymore because the configuration changes had been made to the computer
settings and router.

Poor tech felt bad. He arrived here with Internet service working perfectly
and left with it dead.
Didn't make his day.

I later called Verizon tech support myself and had him walk me through the
configuration and ISP assignments again. Much to my surprise ... it
worked! So it's up again .... until Wednesday.

Eisboch