On Jan 7, 7:44*pm, "Calif Bill" wrote:
"Vic Smith" wrote in message

...





On Wed, 07 Jan 2009 17:20:50 -0500, John H
wrote:

Once upon a time, when I was about 17, *I had a Sears Craftsman
pocketknife. I broke the point off. I took it to the store, showed it to
the salesman, and asked that he replace it. He asked how I broke it.

"I was throwing it at a tree to stick it," I said.

"We can't replace it when you treat it like that," he said.

So I asked him to get the manager, which he did. After hearing both sides
of the story, the manager looked at me and asked, "Are you satisfied with
the knife?"

"No," I said.

The manager looked at the salesman and said, "Give him a new knife."

The salesman was not happy. I was.

Yeah, I've heard before they do sometimes ask questions.
I've used Craftsman for years and never asked for a replacement.
Broke a couple screwdriver blades using them as a prybar, but never
bothered replacing them. *Good excuse to get another whole kit.
Tools get lost or stolen more than they break.

--Vic

worst was a lot of years ago. *I was in Sears and guy brings in an
adjustable wrench that has obviously lived in the backyard in the dirt for
years. *Rusted solid. *They replaced it. *That was stupid of a company.- Hide quoted text -

- Show quoted text -

Screw the warrantee.... I was on the way to a wedding once. We got a
flat out in the middle of nowhere and went to change it only to break
the 1/2" wratchet at 4pm on a Sunday.. Lot's of good the warrantee did
me, we totally missed the wedding. When I worked on cars, I went with
snap-along.... Not to mention when you have a wrench in your hand
for 8 hours you don't want that square ass Crapsman ****....