"Vic Smith" wrote in message
...
On Wed, 07 Jan 2009 17:20:50 -0500, John H
wrote:



Once upon a time, when I was about 17, I had a Sears Craftsman
pocketknife. I broke the point off. I took it to the store, showed it to
the salesman, and asked that he replace it. He asked how I broke it.

"I was throwing it at a tree to stick it," I said.

"We can't replace it when you treat it like that," he said.

So I asked him to get the manager, which he did. After hearing both sides
of the story, the manager looked at me and asked, "Are you satisfied with
the knife?"

"No," I said.

The manager looked at the salesman and said, "Give him a new knife."

The salesman was not happy. I was.

Yeah, I've heard before they do sometimes ask questions.
I've used Craftsman for years and never asked for a replacement.
Broke a couple screwdriver blades using them as a prybar, but never
bothered replacing them. Good excuse to get another whole kit.
Tools get lost or stolen more than they break.

--Vic

worst was a lot of years ago. I was in Sears and guy brings in an
adjustable wrench that has obviously lived in the backyard in the dirt for
years. Rusted solid. They replaced it. That was stupid of a company.