On Wed, 07 Jan 2009 17:20:50 -0500, John H
wrote:



Once upon a time, when I was about 17, I had a Sears Craftsman
pocketknife. I broke the point off. I took it to the store, showed it to
the salesman, and asked that he replace it. He asked how I broke it.

"I was throwing it at a tree to stick it," I said.

"We can't replace it when you treat it like that," he said.

So I asked him to get the manager, which he did. After hearing both sides
of the story, the manager looked at me and asked, "Are you satisfied with
the knife?"

"No," I said.

The manager looked at the salesman and said, "Give him a new knife."

The salesman was not happy. I was.

Yeah, I've heard before they do sometimes ask questions.
I've used Craftsman for years and never asked for a replacement.
Broke a couple screwdriver blades using them as a prybar, but never
bothered replacing them. Good excuse to get another whole kit.
Tools get lost or stolen more than they break.

--Vic