Eisboch wrote:

"Reginald P. Smithers III, Esq." wrote in message
...


Eisboch,
There is a good chance that "Norton" screen is actually a Trojan that
is sending you to a "Norton Phishing" site (and not a real Norton
site) so you will provide them with your credit card info. I had a
neighbor who picked up that virus and it was a bitch to get rid of.
You had to delete the start up line, manually delete the file it
referenced, and then reboot in safe mode to completely remove it.

You might be able to remove it using AVG but it does sound to me like
you have picked up a Trojan.

Anything is possible, but I doubt it. It's a brand new computer and
the Norton screen came up during the initial start up and program
loading of the computer. This was 4 days before it was ever connected
to the Internet.

It first came up with the initial start up after loading Windows, etc.
(as it should). I clicked on the "close without installing" because I
didn't want to install Norton. It still pops up whenever I do a cold
reboot, and I continue to click "close without installing".

This morning I tried to install the free AVG program. Windows on the
new computer was unable to install it because it doesn't recognize
".php" files. I suppose I can find the software to do it, but I think
I'll just buy the "Pro" version and be done with it.

Eisboch


Since you are confident it is not a virus, Here is the Norton Removal
Tool and an Revo uninstaller to remove all traces of Norton.

http://service1.symantec.com/Support...05033108162039
http://www.download.com/Revo-Uninsta...html?tag=mncol