Eisboch wrote:
"Boater" wrote in message
...
Vic Smith wrote:
On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote:
That's odd, I don't know of anybody who doesn't like Comcast phone.
I don't like it. Mine drops the connection too much.
Besides that, when I lose service to the phone, which has happened far
too often, I also lose the net and TV.
I'm looking at alternatives.
--Vic
Phone over internet is not reliable.
I just finished responding to a Comcast Survey request regarding our
recent problems.
In the "scoring" section I gave mostly very low grades, mainly to catch
someone's attention.
It did. The scores prompted an additional survey page and a request for
comments because of the low scores.
I took my time and carefully crafted a polite but accurate account of
the whole fiasco, starting last Saturday, the promises made and
defaulted on, the frustration of having to go through the whole process,
describing the problem, etc. even though "Reference" numbers had given
to me for future calls if required. I explained how the home service
never showed and how I finally found a couple on lunch break in a local
parking lot.
I gave those guy kudos for being responsive, knowledgeable and
understanding of our frustration.
I suggested that Comcast should consider a major overhaul of their
telephone technical assistance.
At the end of the survey, they still wanted me to sign up for internet
telephone.
Eisboch
I have used Vonage for about 3 years and have had NO significant
problems since it was installed. When I first had it installed I used
to have to reboot the telephone modem about once a month, but that was
nothing more than turning it on and off. I used to have the same
problem with my cable modem. For some reason, I no longer have that
problem with my cable or telephone modem. I understand if he have a
real problems their customer "no service" can really suck.
If Vonage goes belly up, I will try out T-Mobile's VOIP at $10 a month.