"Boater" wrote in message
...
Vic Smith wrote:
On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote:
That's odd, I don't know of anybody who doesn't like Comcast phone.
I don't like it. Mine drops the connection too much.
Besides that, when I lose service to the phone, which has happened far
too often, I also lose the net and TV.
I'm looking at alternatives.
--Vic
Phone over internet is not reliable.
I just finished responding to a Comcast Survey request regarding our recent
problems.
In the "scoring" section I gave mostly very low grades, mainly to catch
someone's attention.
It did. The scores prompted an additional survey page and a request for
comments because of the low scores.
I took my time and carefully crafted a polite but accurate account of the
whole fiasco, starting last Saturday, the promises made and defaulted on,
the frustration of having to go through the whole process, describing the
problem, etc. even though "Reference" numbers had given to me for future
calls if required. I explained how the home service never showed and how I
finally found a couple on lunch break in a local parking lot.
I gave those guy kudos for being responsive, knowledgeable and understanding
of our frustration.
I suggested that Comcast should consider a major overhaul of their telephone
technical assistance.
At the end of the survey, they still wanted me to sign up for internet
telephone.
Eisboch