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[email protected] rforman61@msn.com is offline
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First recorded activity by BoatBanter: Jul 2006
Posts: 38
Default Sirius Customer Service...

On Oct 30, 11:56*am, Boater wrote:
Tom Francis - SWSports wrote:





I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.


Yesterday, I cancelled my second reciever because Mrs. Wave is getting
a new car with Sirius installed. *So I called and cancelled that radio
until her new car is delivered on Monday.


Little bit of a screwup unfortunately - they cancelled the wrong radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.


Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.


Took all of three minutes start to finish.


Can't beat that.


Honestly, I cannot figure out the appeal of a "subscribed" radio
service to listen to music. My wife and I each have iPods that
have "hard wiring" plug-ins in the cars, and we listen to what we
want to listen to when we want to listen to music. Otherwise, the car radio is on NPR.


The appeal, for me anyway, and I subscribe to XM, not Sirius, is the
amazing variety, depth and breadth of the selection of music that's
available. Listening to XM's highly niched and very eclectic and
expansive music programming, I hear tons of stuff I would never have
otherwise heard or heard of, tons of other stuff that I had heard of
and/or read about but never heard anywhere else (i.e. commercial
radio), and as a bonus a lot of stuff that I liked or remembered just
hadn't heard in years or decades - all this across an incredible range
of styles and formats - including traditional jazz, modern progressive/
fusion jazz, extremely "deep-cuts" album rock, electronica, very deep
"decades" playlists of pop from the 40's through today, blues, movie
music, current non-mainstream college/indie rock, showtunes,
standards, country, soul, dance, old-time radio programs, vintage and
contemporary comedy, and some other very eclectic, unusual and hard
to categorize stuff on the "Fine Tuning" and "Audio Visions"
channels. I love the way it's all presented to me as a kind of
passive recipient without my having to find out about, seek out,
download, or buy any of it, and their library has got to be thousands
and thousands of times huger than what could be fit on the most
generous iPod even if you did have the time and inclination to load it
up like that.

(Of course the absence of commercials is also a plus.)

I guess it is mainly appealing to people who have a very active
interest in music, and are just as much or more interested in hearing
and exploring music they haven't heard about and don't yet know about,
than hearing stuff they already like again and again (I find, maybe
it's a factor of getting a little older and realizing I don't have
time to waste, that I have evolved towards preferring to hear all
kinds of stuff even if I only hear each new thing once, rather than
hearing almost anything repeatedly). I know it's spoiled me from ever
being able to listen to FM/commercial radio without getting bored and
annoyed even faster than before!

richforman