On Oct 30, 11:52*am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.

Yesterday, I cancelled my second reciever because Mrs. Wave is getting
a new car with Sirius installed. *So I called and cancelled that radio
until her new car is delivered on Monday.

Little bit of a screwup unfortunately - they cancelled the wrong radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.

Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.

Took all of three minutes start to finish.

Can't beat that.

You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!