The point of the automated systems is to save payroll money.

"HK" wrote in message
...
William Andersen wrote:
You miss the point.
Getting around an automated attendant will often get you in contact with
a person who can't help you and has no access to the department you need
to contact. Asking for that person's supervisor is probably not going to
help, as the supervisor will probably not have access to the department
you need to contact, either. The person and the supervisor will probably
only be able to transfer your call to the same queue you would have gone
to had you made a choice from the automated attendant.
Many supervisors, especially in bigger companies, only supervise the
employees within their division, and may not even be well prepared to
screen your call and get it to the right place. Supervision may be
limited to time for breaks and meals, sick time, attendance, and prompt
call processing.


"HK" wrote in message
. ..
John H. wrote:
On Sat, 29 Mar 2008 22:54:15 -0700, "William Andersen"

wrote:

You might get a human, but very often that human will only be able to
screen your call to determine which department it should go to and
then transfer you. You'll end up in the same queue as if you had made
the selection from the first announcement opportunity.

Then go back through the process and ask that human for his/her
supervisor.

I suppose if you have nothing to do and plenty of time in which to do
it, that's a worthwhile burner of time.




The point of these multilayer automated systems is to discourage calls.