William Andersen wrote:
You miss the point.
Getting around an automated attendant will often get you in contact with a
person who can't help you and has no access to the department you need to
contact. Asking for that person's supervisor is probably not going to help,
as the supervisor will probably not have access to the department you need
to contact, either. The person and the supervisor will probably only be able
to transfer your call to the same queue you would have gone to had you made
a choice from the automated attendant.
Many supervisors, especially in bigger companies, only supervise the
employees within their division, and may not even be well prepared to screen
your call and get it to the right place. Supervision may be limited to time
for breaks and meals, sick time, attendance, and prompt call processing.


"HK" wrote in message
. ..
John H. wrote:
On Sat, 29 Mar 2008 22:54:15 -0700, "William Andersen"
wrote:

You might get a human, but very often that human will only be able to
screen your call to determine which department it should go to and then
transfer you. You'll end up in the same queue as if you had made the
selection from the first announcement opportunity.

Then go back through the process and ask that human for his/her
supervisor.

I suppose if you have nothing to do and plenty of time in which to do it,
that's a worthwhile burner of time.




The point of these multilayer automated systems is to discourage calls.