cognisense wrote in news:7d889c85-85a8-42b3-9f28-
:

I understand that posting information to the internet leaves one open
to all sorts of criticism and uninformed opinions, but I know in my
heart that if I had seen these videos prior to purchasing the
Raymarine products, I would have saved the enormous amount of money I
put into it.

The issue here is that YOUR system has a problem and you're implying
that this is a generic issue. It isn't. I have a C80 in my system and
know lots of other people who have Cxxx systems, and none of them have
this issue. And believe me, cruisers love to sit around and talk about
what problems they have.

One of the major problems is how you're approaching your issues.
Instead of coming to newsgroups/forums such as this and trying to
resolve the problems, you post a video and supporting text which states
how terrible RayMarine is and you try to extort RayMarine to return your
money for the system.

Somehow or another you're claiming that your system cost $15K. Excuse
me, but the C120 is a $2000 device. What else is in this system?
Clearly there's a lot of other equipment and something is mis-
configured.

I've asked a whole series of questions and you haven't answered any of
them. Based upon other comments that you've made, it's fairly apparent
that you installed and configured the system by yourself. You've talked
about your "vendor" which is vastly different from "installer."

These are complex systems and are far from plug-and-play. You may be a
"software developer and systems architect", but that doesn't mean that
you know squat about how to properly configure (and debug) this system.

Instead of trying to resolve your issues, you want everyone to simply
believe your video and text and go "Boo hoo, you poor thing. RayMarine
is a terrible company and should give you your money back." What I
think that they should do is offer to pay for a qualified installer to
review your system and if the problem is with your installation, you
will pay for the review plus time that they've spent resolving your
isues and you'll make a public apology stating what a stupid jerk you've
been.

However, I'm not RayMarine and can't make any decisions for them. But I
have a fairly complex system that I've lived with for 9 years and am
quite familiar with. I've done extensive upgrades and debugging through
the years, so I'm willing to help. I think that you'll also find others
out here who can help.

I'm not trying to state that RayMarine is great or makes the best
systems around. Every system has warts and quirks, but in general once
you get things running correctly, it works well. Your system clearly
has problems and the fact that they've already replaced the system board
in the C120 indicates that the problems lie elswhere.

So instead of ringing your hands, doing the poor-me routine and
generating videos which show that your system does have problems, why
don't you try to resolve the issues?

First off, it would be very useful if you described how your system is
configured. How many SeaTalk busses are you using and what's attached
to each of them? What kind of GPS are you using and where is it
conencted? Assuming that you have a SeaTalk based GPS, have you tried
disconnecting all of the other SeaTalk devices (and busses) to see if
the problem goes away?

Does the C120 connect to an autopilot and if so, who makes it and how is
it connected? What do you see when you go into the system configuration
menus? Do you see all of your devices and do you see any SeaTalk error
message counts? Are you using NMEA and do you have NMEA Bridging turned
on or off?

-- Geoff
www.GeoffSchultz.org

P.S. Your video also shows you wandering through menus apparently
trying to view tidal data. Why don't you simply enable tidal stations
so that you can simply place the cursor over the "T" on the chart and
view the data? It's much easier using the menus and/or "find nearest".