I think the Co and the dealer did right. i wouldn't have expected
groveling from the CEO, though. But i also wouldn't want freebie caps
and t-shirts either. I don't wear clothing that advertises for
companies. but the extra canvass was cool! I think they did right. it
was a misfortunate incident, but it does happen and I think they
reacted accordingly. But I'm still wondering about the flood boat
being sold as "used" part of the deal...

Chuck Gould wrote:

Unfair to Chaparral? Why?

The only perspective really presented is the p-o'd buyer's. All too
often
a buyer with a gripe isn't satisfied when a company bends over
backwards to make the situation right and demands that the dealer or
manufacturer bend over forward....and like it.

Devil's advocate:

1. Guy buys a new boat.
2. Boat runs fine and with no problems at all for 2-3 days.
3. Boat mysteriously sinks at the dock due to a loose (ned?) thru hull
4. Customer immediately offers to "settle" by accepting the next model
up the line as a susbstitute.............

DING DINGDINGDING alarm bell going off, at least for me.

Even the p-o'd buyer admits that he was given the next available
identical new boat as a replacement, the manufacturer paid all the
expenses involved with rasing his original boat, and even paid him a
day's wages for his time and trouble. He is upset because the factory
didn't actually say "sorry". I wonder if he would have been OK with
the factory saying "sorry", but taking none of the other steps to
remedy the situation?