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HK HK is offline
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First recorded activity by BoatBanter: May 2007
Posts: 13,347
Default Good Service from Raymarine

John H. wrote:
On Mon, 03 Dec 2007 06:35:43 -0500, HK wrote:

Wayne.B wrote:
On Sun, 02 Dec 2007 18:55:49 -0500, HK wrote:
Sorry to interrupt the usual drivel in here, but
I did want to report good customer service from Raymarine.

I have a Ray fishfinder/depthfinder on son of Yo Ho. I didn't think the
display was bright enough, so last September I called and asked what to
do. I was told to simply return the unit after the boating season and
Ray's service department would look it over.

Sent the unit back last week, got a phone call Wednesday, told there was
nothing out of the ordinary, but the company was sending a brand new
unit just to make sure.

It arrived yesterday.

Cool.

Oh...side benefit...everyone I spoke with at Ray spoke English properly,
with a solid Yankee accent!
================================================== =
That's good to know but I can tell you from personal experience that
if you had bought a Furuno, the display would have been bright enough
right out of the box. I have to turn ours way down at night to keep
from being blinded by it. It is highly visible in direct sunlight on
the flybridge and that was a deciding factor in buying it.

If you take a look around at what commercial fisherman are using, well
over 90% are Furuno.




Sure, Dwayne, whatever you say. I had a Furuno fishfinder on the
original YoHo and was unimpressed by it, but I am sure your experiences
with Furuno fishfinders on the flying bridge of your RV are relevant.


Harry, there were lots of times in the bay when I thought my fishfinder was
a total piece of trash. It was a Lowrance. Pure garbage.

Then someone mentioned the possibility that I was not over any fish. What
an eye opener! After a while, I thought it was a pretty decent unit.



Yeah, well, my Furuno unit went teats up and it took Furuno a month to
replace it. I had to replace a Furuno 'ducer, too.