On Sep 28, 8:54?am, "JoeSpareBedroom" wrote:
"HK" wrote in message

. ..





John H. wrote:
On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom"
wrote:

wrote in message
egroups.com...
Just a warning if you plan on buying a Mustek product. I spent almost
half hour with more than one Arab speaking "tech support" person
yesterday. Never did figure out what they were saying to me as I don't
understand Farce or whatever language they speak over there. Never did
get my problem fixed, wasted money in my book... Just a warning if you
are looking at video or dvd equipment..

Probably Indian.

Always ask for a supervisor when you get someone like that. You'll
eventually get a native speaker of English. Happened to me yesterday
with the corporate tumor which absorbed my mortgage from the previous
company, whose service was fantastic. "I'm sorry, but I'm having
difficulty understanding you. Can I speak to your supervisor?" I got an
American to talk to.

To make matters worse, they always seem to have phones that are soaked
in water each night, and their calls are routed through an old Casio
digital watch or something.

LOL!

Actually, almost all of these companies are now using "IP" telephone
service.

Whatever they're using, the goal is to annoy people. The parent company HAS
to know how bad their overseas staff sounds, but they do nothing to correct
it.- Hide quoted text -

- Show quoted text -

It's a race to the bottom. If none of the competitors put people on
the phone who are conversant in English, there is no reason for any
company to step up and spend $15-20 per hour, (plus maybe another $5
in benefits) for entry level tech support people to man the phones.

University-educated help in India goes for about $4-5 an hour. Forget
benefits- India is pretty highly socialized so there isn't much the
employer is expected to pay for. (We don't want socialism in the US,
but many of our corporations are not opposed to making extra money by
taking advantage of the low wages made possible by socialist systems
elsewere).

We have seen the same phenomenon in most aspects of life. We accept
pumping our own gas, checking our own oil (although nobody seems to
anymore), and washing our own windows as normal. Airline travel has
morphed from a pleasant adventure with attentive serivce to an
experience of being shoe-horned into a claustrophobic seat- and if
you're lucky about halfway through a 5 hour flight the surly and
disinterested flight attendant will throw a bag of pretzels in your
lap.

It is a race to the bottom. Mooooo.