Capt. JG wrote:

Never intended to claim that.

You said "great majority of reports from Mac owners are that they are happy
with their boats and would buy another one." Then, you went on to say how
many were sold, quoting a figure of 30K with some part of 15% saying they
were dissatisfied. I'm pointing out that some percentage of McD burger
eaters would say they didn't like the food, but the vast majority are
probably satisfied.

You claim that it's a good quality boat, right. So, citing a satisfaction
percentage of 85% isn't saying much.


I think I answered this earlier, but if not, the 15% included several
who said they couldn't predict at this time whether or not they would
buy a Mac again (undecided); several who hadn't made up their mind yet
because they hadn't had the boat long enough; one who said he now
realized that he needed a larger boat; and a very small minority who
didn't like the boat and would look for something else. So, the actual
number of positive responses is probably greater than 85%, unless one
assumes that all the 15% will in time decide that they don't like the
boat. The survey was of Mac 26M owners, not the 30,000-plus Mac owners.

To put it in perspective, how many of the participants on ASA would tell
you that, given a choice, they would definitely buy another boat of the
same kind? As you mention, many would probably say that they might want
to look at other boats with features they might like better.

Jim