Netflix was like that in it's early days. They evetually figiured out
that people are going to cancel and it's less work for them to have an
automated function than to use their staff to do it. The person you
call is probably going to try to talk you out of it or offer you
incentives to stay.

Harry Krause wrote:
Gene Kearns wrote:
I just tried to cancel my XM subscription via the net and you can't
do it....

here's the pseudo-American email I got in response....

"Thank you for contacting XM Satellite Radio.

We got your email requesting to cancel. It is so unfortunate that you
would like to cancel your services, however for you
to cancel your service with XM please call 1-800-998-7900 between the
hours of 6 am and 2 am, Monday through Saturday and
Sunday 8 am through 8 pm Eastern Standard Time. An XM Satellite Radio
Listener Care phone representative will be happy to
assist you.

Thank you,
[Indian/Pakistani Name Deleted]
XM's Listener Care Email Team "

Just like my gripe with Vonage, this company has a special fast-track
number for signing up, but you want out, you are going to sit on hold
for some serious time before you get a human voice.

If you can sign up, alter account details, initialize the radio, and
pay via Internet, why not terminate service the same way......?

The reason? I just installed the new SIR-GM1 receiver in the truck...
and I like Sirius' programming better....

If anybody has a late model GM product and factory installed satellite
radio.... this is a *very* simple black box conversion from XM to
Sirius... works exactly the same as before, keeping all of the factory
features.



I have a top of the line hardwired iPOD player in my vehicle, and am
able to listen to what I want when I want without any add'l fees and
without having to deal with any of these modern-day "Vonages."