Harry Krause wrote:
Reginald P. Smithers III wrote:
Harry Krause wrote:
Reginald P. Smithers III wrote:
Gene Kearns wrote:
On Fri, 25 Aug 2006 13:08:54 -0400, "Reginald P. Smithers III"
wrote:

Gene,
I am curious, how long ago was this disaster with Vonage? I
listen to Clark Howard and I know the love to jump all over any
company that is not providing good service. Based upon your
history, I would not be making any changes in the near future. I
am glad my history has been the exact opposite. It was the Clark
Howard Show that made me even think about making the change, they
have had users calling in for months talking about the quality and
the ease of set up. I think it was Bassy and and a few others in
rec.boats that convinced me to try it. With the 30 day free trial
period, it was a painless way to 'test" VOIP. I didn't port over
my phone number until I was comfortable with the quality of the
line and Vonage overall service.
I got away from vonage about 3 months ago. Apparently, Clark is
gradually changing his mind, too.... go to:

http://clarkhoward.com/shownotes/category/155/156/297/
--
Grady-White Gulfstream, out of Southport, NC.
http://myworkshop.idleplay.net/
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It looks like your call, along with other callers did register with
Clark Howard. While Clark has not had any problems with VOIP he has
noticed an increase in listners complaints. The date on the show
matches up with the time frame of your complaint, I wonder if they
have improved their customer service or if I am just an easy
custimer to satisfy. I haven't had to talk to customer service
since I installed the modem, but when I did I had no problems, and
it was a fairly quick and painless call. Now my call to DELL
customer service was another thing. Whatever you do, DON'T BUY A
DELL.


Gee, I never had any problems with Dell, even back when I was
moderator of its PC group on CIS.
Harry,
You need to purchase a new computer from Dell, and talk to their
customer service dept, you would love them. I had purchased 6
computers from Dell w/o any problems, until my last one. I will never
purchase another one. After 5 hrs on customer non service, I returned
the computer and purchased a Gateway w/ AMD. I had a blue screen of
death, with a hard drive problem, but instead of sending out a tech to
replace the hard drive, they had me unplugging and plugging in every
component and then restarting the computer. After 5 hrs. I asked for
a RA and sent the computer back to Dell.

The in home service really doesn't exist, as the phone tech told me, I
was "trouble shooting" and once I identified the problem, then they
would "service" the problem. They told me it could take 100's of
hours to "trouble shoot" before they "serviced" my computer.

Well, "Reggie," if you had bothered to give Dell your actual name,
instead of one of your 500 aliases, you might have done better.
Harry,
Why the chip on the shoulder? Whats up?