Harry Krause wrote:
I had to call the telco today to check on something and, after waiting
the usual period and being barraged by the usual voicemail options, I
finally got a live person (well, semi-live), who could help me ONLY if I
could supply her with either a 12-digit account number OR the amount due
on my last phone bill.

Say what?

Everyone is supposed to know their telco account number, she said.

Say what?

Idiots. We've been taken over by idiots.


I've learned by experience. Before I call any business, I try to
anticipate every request they may make and have whatever documents I may
need on hand.