Daniel wrote:

Five years ago I bought a radar Raymarine SL72 (Pathfinder Plus). Last
year, as I wanted to have an integrated system, I bought a C120 display
sure that the SL72 scanner would fit the display. Wrong! After several
attempts and inquiries I discovered that my scanner was built 6 (six)
months before Raymarine started making units compatible with the C
series displays (June 2002 vs Dec 2002).
Do you think that this is fair? Does anybody know whether Raymarine
helps to solve unfortunate cases like mine?
I'd like to add something mo before buying the C120 I checked some
Raymarine docs and found that the new display would have been compatible
with all scanner with a P.N. newer than a certain number. My scanner
had indeed a P.N. GREATER than that and this is why I decided the buy,
but... BUT I later realized that Raymarine is one of the few company in
the world (as far as I know) that DOES NOT use an incremental P.N. but a
quite odd system. Greater P.N. does not mean newer!

Advice is kindly requested and welcome


I talked to the Raymarine service folks at U.S. toll free number on this
page http://tinyurl.com/cuyhk and they say that the scanner would have
to be sent in to a Raymarine service center to make it C120 compatible.
The work needed is to install a new IF board in the scanner and
upgrade the software. The full scanner is needed because the work
requires a level of calibration and testing that is only done at service
centers.

You should be able to get that done by the service center in England if
there is not one nearer to you than that.

If you want to exchange emails with the U.S. service center about
getting the work there, send me a personal email at jacker at midmaine
dot com and I can give you an email address for a technician at the
Raymarine service center in New Hampshire. He can give you a cost
estimate for having the repairs done here in the U.S.

I did not attempt to discuss the "fairness" of your situation with him,
although you do have my sympathy on the problem here. If you purchased
the C120 through a Raymarine dealer and with assurances of
compatibility, I would have expected your dealer to have worked the
problem for you.

Jack

--
Jack Erbes in Ellsworth, Maine, USA - jackerbes at adelphia dot net
(also receiving email at jacker at midmaine.com)