I must have talked to a different guy when I had a problem. I called them
said my 12XL wouldn't pick up any satellites and I had a clear wide open
sky, he told me to send it bk (a month or two out of warranty) and they sent
me a new unit. Magellan cs is also spotty--I've had good and bad
experiences.
LD
"Shortwave Sportfishing" wrote in message
...
On Wed, 24 Aug 2005 21:06:25 -0400, "LD" wrote:

A year and a half ago I was in the market for a new GPS with WAAS to
replace
my Garmin 12XL (which was a great unit, from a company, with very
responsive
customer support).

My two experiences with their "customer support" sucked.

In one case, one of the knobs cracked on a depth finder and when I
called them to get a replacement, they told me I needed to go to the
boats manufacturer and order it through them - they didn't do private
sales.

The second one involved technical support and in that one they really
sucked - I knew more about the unit than the "tech" did.

I wouldn't buy anything by Garmin ever again.


Later,

Tom

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