Hi Chris,

Just a heads up to the "new to boating" people that might need it. You are
probably way past that.

Buck's has a 3 month waiting list and does no advertising, just good work. I
suggested that they might look at getting someone to do a web site for them.
They said they were thinking of removing the sign from the top of the
building so they could get a day off once and a while.

--
Bill Kiene

Kiene's Fly Shop
Sacramento, CA, USA
www.kiene.com


Chris" wrote in message
...

What I the point in this email aside from an advert for Bucks outboards?


"Bill Kiene" wrote in message
. ..
Hi All,

In my area, northern California, we seem to have two basic types of boat
dealers:

1) There seems to be too many dealers that are only interested in
selling
you a very large boat and that is about where it stops. They have no
interest in helping you with your used boat, motor and trailer. They
seem
to
be like the worst car lot you have ever been to in your life. Their
service
department is not a priority with them either.

2) Then you have the dealerships that have a very strong reputation for
service and take care of each person one at a time no matter what their
needs are at the time. They are interested in you and know if they take
good
care of you that some day you will either buy a new boat from them or
send
friend in to see them. This is the kind of dealership that you want to
support so they will be there with parts and service if you need it.

Around Sacramento we are very lucky to have several very famous older
boat
dealerships that are noted for top notch service department. Buck's
Outboards is a prime example of a great dealership with over 50 years of
history. I think they make more money on service than they do selling
boats
because of the reputation.

As far as high labor rates go, that is just the facts of life in
America.
Labor rates in America are going to be high in any professional shop for
boats, RVs, motorcycles, automobiles etc.

I have a friend who bought a new BMW motorcycle a few years back. He was
so
shocked with the cost of a normal service that he traded it in on a new
one.
I told him that if he could not pay for the service, why buy that
expensive
of a motorcycle?

Expensive service is just part of owning an expensive new car, boat or
RV.

I do everything by getting references first.

--
Bill Kiene