"K. Smith" wrote in message
...
I'm not suggesting the owner be "given" anything & some owners who
maliciously damage then make fraudulant claims deserve to be "given" 3
yrs however, all this is dependent upon the dealer still playing their
part.

Honestly, the dealer could have made some money out of this
unfortunate
incident, but they chose to just behave like dealers.

snip

Again Gene you are applying one standard to a traumatised owner &
another to dealers, they lie for a living yet you never bother to say
anything about that.

snip

He'd get nothing for free; however he'd leave knowing we listened,
explained our position & offered all we could to satisfy him that we
are
not at fault. That might have involved us in some small amount of time
&
minimal cost, the difference being that the owner would have not felt
we
just dumped them. Hopefully might have sold another engine:-)


K

Nope. You would decline to rebuild his motor for free, even though it
threatened his life by dying during a storm in the Pacific, whereupon he
would threaten to trash you on the internet and would proceed to do so.
This guy bought some junk and it did what junk does. Now he is
badmouthing the dealer and the manufacturer. John Edwards would be
outraged.

Sorry Karen, I disagree with you this time. I've seen too many of these
guys. Do you know any stores that have Satisfaction Guaranteed like
Sears used to? Wonder why they don't any more? Have return policies
gotten tougher? Wonder why? There was the guy who brought his waders
back to Sears with a big knife cut in them. Said he wanted his money
back, they leaked. Got it too. And I saw a pair of hiking boots that
had been returned to an outdoor store around her (REI for those in the
states). The soles were almost gone. reason for return "didn't fit".

del cecchi