Gene Kearns wrote:
On Tue, 07 Dec 2004 20:55:08 +1100, "K. Smith"
wrote:


So expect some of the NG spammers & dealer lackies will run a spirited
defense of this dealer. In this regard I'll warn you of Gould a blatant
deliverer of NG spam here.



I don't know jack about this dealer (they are 3000 miles from me), but
I own a Grady-White and have had excellent customer service from the
factory (150 miles away). Locally, they are a highly regarded boat.
Grady-White consistently scores at top of class with J.D. Power in
customer satisfaction.... so I don't think your OMC analogy holds.

This would be a dealer lackie I warned you about.

Well the OMC analogy does hold I didn't say it impacted on GW I did say
it was an example of the internet being used to uncover deceptive
behaviour, or in this case he feels the dealer has dumped him.



Don't be discouraged when they attack you personally & spin this so
it's all your fault.



Do you think asking if a survey was had qualifies as an attack?

No I don't however are you saying that things are so bad you "must"
have a survey even when buying from a franchise dealer??? I mean don't
get me wrong I agree with you they're lying scum, but it's a surprise to
see you admit it.

Or
asking *specifically* *what* the dealer and manufacturer said?

No Gene it's what he didn't say when the somewhat shocked owner
returned after the sinking, that's the issue.

Personally, my take on what I have seen is:

There is damage that appears not related to the sinking.
What was the history of this boat? Had it sunk before? Was there
existing damage to the transom? Was there a survey so that the boat
was in a "known" condition?
It appears to me that some of the maintenance items, particularly non
factory items, tell quite a tale... such as cheap electrical
connectors.... in the case of the battery, so poorly done that they
were corroded away and (literally) falling off.
If I were posting, I'd certainly be bold about saying what the dealer
and manufacturer said.... not a "you wouldn't believe"....

All of this leads me to believe that there is a lot about this I
*don't* know...

Gee if you could see that in so many other threads we'd all be better off.

All your questions are OK but regardless this person's complaint is
"after" the sinking, the dealer could have probably done the right
thing, kept the customer, maintained their dealer reputation AND made a
heap out of the insurance Co fixing the boat & motors, but no no no


The internet & these types of groups, if we could get rid of the off
topic simpletons:-), are a new experience for sellers who think they can
still get away with their time honoured don't care attitude.



As tired as I am of OT politico crap, this statement would be
appropriate for a warranty item.... but is specious with respect to
out-of-warranty used items....

No it's not!!! this person has what he perceives as bad service, good
on him for telling us!!!!

The dealer added to an already stressed situation for the owner when
the dealer could have actually helped.



OMC a huge Co, was sent under because unhappy boater-campers; who were
lied to by dealers & bought their defective engines quickly found out
they weren't alone & didn't have to take being BS'd to by dealers.



Agreed, but what does the failure of one company have to do with
another.... especially, when no link has been suggested or proven? OMC
scored poorly in the court of public opinion and (except for Skipper
and this recent poster) G-W has scored well above average or better.

I was using it as an example of how now people who are unhappy with the
treatment they receive can do something about it, i.e. tell the world:-)
For years with VRO, gearboxes Ficht etc lying OMC dealers got away with
it, but with the internet people could tell their story & most
importantly find out they're not alone.



Also a member of this NG called Madcow had good success against
Brunswick a few years ago by not accepting BS & telling the world what
was going on, she got her Mercruiser repaired when at first they didn't
want to know her.



IIRC, her boat was nearly new and under warranty, too.... and
Mercruiser KNEW about the problem, but tried to keep it out of common
knowledge.

AND they initially tried to fob Madcow off, dishonestly???? it was only
when she stood her ground she was taken seriously. I don't suggest her
online complaints, nor her coast guard connections were the only reason
but I do suggest they helped her get a good outcome.


I'm skeptical that the manufacturer will care much about a 1990 boat
nor a dealer after your cheque has cleared, so I don't hold out false hope.



Nor should you. A 14, soon to be 15, year old boat that has no
recorded history or condition(as far as we know) is the unknown
quantity, not the dealer or perhaps, manufacturer....... both of
which probably know a lot more about this matter than we do. At least
they have heard *both* sides.

Again, my take on this is that we all need a lot more information on
this matter before jumping to any conclusions.

As a parting shot, I will mention that I have drilled through the
transom on my G-W and it is *at least* 2 inches thick.... that would
be 50+mm for you....not the sort of thing you would expect to see
break as this one apparently did..... if it were not rotten or subject
to some sort of extreme stress...

Are you just a unionist or something Gene?? I didn't say the sinking
was for a "particular" cause at all, the issue is the dealer saw trouble
& like all dealers didn't want to do the right thing & dumped the owner,
that's the issue.

As I said dealer lackies are why dealers get away with it.


K