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In article ,
says...

So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?

They gave you good service and you want to do your part to help
companies like this survive. Plus, you rid your conscience of any
culpability, eliminate the potential for dubious rationalizations and
get to think of yourself as a stand up guy.

Additionally, you help them by making them aware that they had a hiccup
in the system and should pay better attention.

Tell 'em.

jps