Update:

All Charges have been dropped.
The Company and Security Staff have Personally and Publicly Apologized
Policy Changes are in Effect!
The Staff is going to undergo sensitivity training for dealing with Seniors
The Lady is Free to return to the Store at any Time.
This is Nation Wide Policy now!

We Won Lads!
We WON!

What would have happened if we hadn't pursued this??

Never Stand Back and Accept That Which You Know to be Morally & Ethically
Wrong.
STAND UP FOR YOUR RIGHTS!

CM