On Fri, 01 Jan 2021 08:35:13 -0500, John wrote:
On Thu, 31 Dec 2020 10:30:07 -0500, wrote:
On Thu, 31 Dec 2020 07:34:11 -0500, Keyser Söze
wrote:
On 12/30/20 2:00 PM, Keyser Söze wrote:
On 12/30/20 1:29 PM, Wayne B wrote:
On Wed, 30 Dec 2020 10:11:12 -0500, Keyser Söze
wrote:
Took a bit longer than usual, but I heard back from Apple with the
definitive answer that it will be shipping me a replacement iPad. The
analysis was that the charging port was indeed defective, and the on-off
switch was also out of spec, but working. So my iPad will be going to
the refurb factory and a new or refurb'ed unit will be shipped to me
this week and with the holiday, probably arrive next week. My first
Macbook was a refurb from Apple many years ago, and I couldn't tell it
from brand-new, so whatever I get back will be fine, with a new
machine warranty and eligible for AppleCare.
If this were a Dell or HP unit, I'd still be on the phone with the tech
guy reading off a script from Pakistan or India.
===
I've had very good results with HP equipment; rarely needing service
of any kind.Â* Dell, not so much.
I have had some issues with HP gear and tech support over the years. If
I buy another printer, it won't be an HP. Dell tech support is pretty
terrible.
Replace iPad is supposedly on a FEDEX truck for delivery to me today.
With Dell or HP, I'd still be on hold with the tech rep in Pakistan
while he looks for answers in his scripts. 
Dunno, I have never used HP or Dell tech support.
I will say Verizon support is less than useless. I am sending that LTE
router back. I never did find anyone who could even tell me what the
external antenna did (LTE or WiFi).
The process is ridiculous. At every step I needed to get my wife and
her phone involved since her name is on the account. In the end it was
just a bunch of blank texts and I am still not sure what they were
trying to tell me. I was supposed to be getting a call back from 3d
level support.
Level 1 was
"Is it plugged in"?
"Did you try unplugging it and plugging it back in"?
Level 2 was
"Do a factory reset". (stick a paper clip in that little hole)
I am still not sure what level 3 was going to be because we called the
business office and got an RMA/shipping label after screwing around
for 3 hours and never getting my call back. Nobody seemed to have any
actual knowledge about this router beyond what was in the
documentation online and that is pretty sparse. I am guessing LTE Home
is not a priority with them until 5G shows up. On my street, that may
be many years from now.
Your wife could add your name to the account.
I am on the account but everything needs to go through the main phone
number (hers). Finally up around level 2 they agreed to deal with me
on my phone (same account) when they handed me off to level 3. They
were constantly sending texts and on my phone they showed up blank. I
never did get my call back.
A guy in the business office saved the account. I was ready to have
her drop Verison and go with someone else.
That guy sent me a UPS label to send the router back and credit our
account. I still imagine she will end up paying something for getting
nothing.
I am still not convinced I didn't just get a bad router but I never
got to anyone who would confirm that or send me another one.
It was clear they don't give a **** about one customer.
If this wasn't a 14 day trial period with the clock running out, I
might have tried harder.
I guess I could trash them on Facebook. That seems to have more effect
than anything you can do on the phone. I seriously wonder if they
really care. These people still think they are Ma Bell.
"Mr Veedle, we don't care what you think. We are the phone company".