wrote:
On 10 Apr 2018 11:58:03 GMT, Keyser Soze wrote:

The “Culture Change” to which you refer has been brought about because of
corporate greed. In the good old days, if you did a decent job for a decent
employer, it was likely you would have a work lifetime job with decent
benefits like health care and a defined pension so you wouldn’t live like a
pauper when you retired. That is hardly the case anymore. Employers for the
most part consider employees as disposables, and have cut back on benefits,
including a decent pension. Nothing matters more these days than the
quarterly results. Those sorts of changes have resulted in the
marginalization of many workers and families, especially low earners, who
now have to at least partially depend upon the government or...die.


Having been intimately involved in that process myself I can say that
the thing that changed was the American consumer. They used to
appreciate quality and service. Now they are willing to accept
marginal quality in a disposable product that they go to a warehouse
and take off the shelf themselves to get the lowest price possible.
The internet store even eliminated that trip to the warehouse.
Of course, at that point nothing had to be local and most likely was
going to be sourced from a 3d world country that uses very cheap
labor. That became your competition for a job.
In my former business we provided service that generally had a rep on
site within an hour and a 4 hour total "cycle time" (call received to
call closed). The customer simply was not willing to pay for that so
they stopped stocking parts, cut back on the number of people and told
the customer if they were not willing to pay for a 4 hour cycle time,
you will just have to wait. That seemed OK to them if the price was
right. You see the same thing everywhere.
The customer is simply not willing to pay for the level of service
that you get when you had that kind of employee and that level of job
security.


Yeah, I have seen that happen in the health care claim processing business,
among others.

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