BoatBanter.com - View Single Post - Consumer Reports Annual Reliability Survey

Mr. Luddite[_4_]

On 10/26/2017 1:01 PM, wrote:
On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite"
wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.

Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.

===

I think the readers of Consumer Reports might be a little different in
that respect. I've always been happy to rate our vehicles both good
and bad. For the good ones it's a matter of giving credit where
credit is due, and for the bad ones it can help to warn someone else,
and possibly motivate the manufacturer to get their act together.
There's no denying that the overall quality of Japanese cars forced
Detroit to step up their game a notch or two, and Consumer Reports is
one of the ways that the word got out.

So, what happens when you respond to a survey, giving the manufacturer
high grades of satisfaction and then, the next day, you discover it
doesn't have any heat and you spend the next 2 months plus waiting for
them to fix it without success? :-)