Boat Electronics? Going the way of over-featured cellphones?
 

On Jun 24, 3:30?pm, Dan wrote:
Short Wave Sportfishing wrote:
On Sat, 23 Jun 2007 23:00:57 GMT, Dan wrote:

The Garmin GPSMAP 76CSx is a great unit from a company that stands
behind their products.

Oh yeah?

Try and deal with direct after going through two of their units in one
month.

Go ahead - then tell me about the wonderful "customer service".

They returned my out of warranty GPS12 and my out of warranty
StreetPilot C330 in less than a week at no charge. The GPS12 was
several years ago and the C330 was a few months ago.

I emailed their tech support and they replied with an RMA number. Very
simple and professional.

Dan

My only experience ever with marine electronics repair was with
Garmin, and it was a good one. My handheld GPS suddenly stopped
receiving a signal. There were rumors at the time that if the "hand"
had managed to "hold" the unit a little more firmly that hard knock on
the cabin sole wouldn't have sent things all akimbo.....but those are
rumors I'll neither confirm nor deny.

I sent the unit back to them, and a new one arrived in the mail at no
charge. I thought that was classy, until I fired up the new unit to
test it out. Garmin had taken the trouble to transfer all of my
waypoints from the original GPS into the brand new, no charge,
replacement unit. That was *really* classy, IMO.

Boat Electronics? Going the way of over-featured cellphones?
 

On Sun, 24 Jun 2007 18:35:48 -0700, Chuck Gould
wrote:

On Jun 24, 3:30?pm, Dan wrote:
Short Wave Sportfishing wrote:
On Sat, 23 Jun 2007 23:00:57 GMT, Dan wrote:

The Garmin GPSMAP 76CSx is a great unit from a company that stands
behind their products.

Oh yeah?

Try and deal with direct after going through two of their units in one
month.

Go ahead - then tell me about the wonderful "customer service".

They returned my out of warranty GPS12 and my out of warranty
StreetPilot C330 in less than a week at no charge. The GPS12 was
several years ago and the C330 was a few months ago.

I emailed their tech support and they replied with an RMA number. Very
simple and professional.

Dan

My only experience ever with marine electronics repair was with
Garmin, and it was a good one. My handheld GPS suddenly stopped
receiving a signal. There were rumors at the time that if the "hand"
had managed to "hold" the unit a little more firmly that hard knock on
the cabin sole wouldn't have sent things all akimbo.....but those are
rumors I'll neither confirm nor deny.

I sent the unit back to them, and a new one arrived in the mail at no
charge. I thought that was classy, until I fired up the new unit to
test it out. Garmin had taken the trouble to transfer all of my
waypoints from the original GPS into the brand new, no charge,
replacement unit. That was *really* classy, IMO.

Well, then they've changed things big time.

I had a Garmin FF - the first one developed a screen crack (under
warranty) and I sent it back - it came back with the screen repaired,
but it was DOA. Sent that back and it was returned with a "new" unit
what was obviously a refurbished unit - the case was scratched and you
could see the tape residue from where somebody had taped the case
together. Then when I wanted to send it back, the CS said I now had
to go through a dealer - big run around.

Boat Electronics? Going the way of over-featured cellphones?
 

Short Wave Sportfishing wrote:
On Sun, 24 Jun 2007 18:35:48 -0700, Chuck Gould
wrote:

On Jun 24, 3:30?pm, Dan wrote:
Short Wave Sportfishing wrote:
On Sat, 23 Jun 2007 23:00:57 GMT, Dan wrote:
The Garmin GPSMAP 76CSx is a great unit from a company that stands
behind their products.
Oh yeah?
Try and deal with direct after going through two of their units in one
month.
Go ahead - then tell me about the wonderful "customer service".
They returned my out of warranty GPS12 and my out of warranty
StreetPilot C330 in less than a week at no charge. The GPS12 was
several years ago and the C330 was a few months ago.

I emailed their tech support and they replied with an RMA number. Very
simple and professional.

Dan
My only experience ever with marine electronics repair was with
Garmin, and it was a good one. My handheld GPS suddenly stopped
receiving a signal. There were rumors at the time that if the "hand"
had managed to "hold" the unit a little more firmly that hard knock on
the cabin sole wouldn't have sent things all akimbo.....but those are
rumors I'll neither confirm nor deny.

I sent the unit back to them, and a new one arrived in the mail at no
charge. I thought that was classy, until I fired up the new unit to
test it out. Garmin had taken the trouble to transfer all of my
waypoints from the original GPS into the brand new, no charge,
replacement unit. That was *really* classy, IMO.

Well, then they've changed things big time.

I had a Garmin FF - the first one developed a screen crack (under
warranty) and I sent it back - it came back with the screen repaired,
but it was DOA. Sent that back and it was returned with a "new" unit
what was obviously a refurbished unit - the case was scratched and you
could see the tape residue from where somebody had taped the case
together. Then when I wanted to send it back, the CS said I now had
to go through a dealer - big run around.


I had one small problem with a Garmin unit years ago, and the Jebbies
took good care of me. But I had a small problem with a Lowrance unit,
and received the same service. I don't know what the current customer
service policies are at either company. You probably have to ship broken
stuff to India.

Boat Electronics? Going the way of over-featured cellphones?
 

On Jun 25, 10:48 am, John H. wrote:
On Mon, 25 Jun 2007 10:10:30 GMT, Short Wave Sportfishing





wrote:
On Sun, 24 Jun 2007 18:35:48 -0700, Chuck Gould
wrote:

On Jun 24, 3:30?pm, Dan wrote:
Short Wave Sportfishing wrote:
On Sat, 23 Jun 2007 23:00:57 GMT, Dan wrote:

The Garmin GPSMAP 76CSx is a great unit from a company that stands
behind their products.

Oh yeah?

Try and deal with direct after going through two of their units in one
month.

Go ahead - then tell me about the wonderful "customer service".

They returned my out of warranty GPS12 and my out of warranty
StreetPilot C330 in less than a week at no charge. The GPS12 was
several years ago and the C330 was a few months ago.

I emailed their tech support and they replied with an RMA number. Very
simple and professional.

Dan

My only experience ever with marine electronics repair was with
Garmin, and it was a good one. My handheld GPS suddenly stopped
receiving a signal. There were rumors at the time that if the "hand"
had managed to "hold" the unit a little more firmly that hard knock on
the cabin sole wouldn't have sent things all akimbo.....but those are
rumors I'll neither confirm nor deny.

I sent the unit back to them, and a new one arrived in the mail at no
charge. I thought that was classy, until I fired up the new unit to
test it out. Garmin had taken the trouble to transfer all of my
waypoints from the original GPS into the brand new, no charge,
replacement unit. That was *really* classy, IMO.

Well, then they've changed things big time.

I had a Garmin FF - the first one developed a screen crack (under
warranty) and I sent it back - it came back with the screen repaired,
but it was DOA. Sent that back and it was returned with a "new" unit
what was obviously a refurbished unit - the case was scratched and you
could see the tape residue from where somebody had taped the case
together. Then when I wanted to send it back, the CS said I now had
to go through a dealer - big run around.

I've a Garmin GP in the boat and one in the wife's car (she's 'map reading'
challenged). Both have been trouble free and worked nicely. I've a Lowrance
fish finder, black and white, and it does a good job also.

There. Now I've got my $0.02 in the discussion.- Hide quoted text -

- Show quoted text -

Typically, $0.02 brings more information to the table. Your post sir
was worth less than $0.02, hell, you could owe us some! ;)

Boat Electronics? Going the way of over-featured cellphones?
 

On Mon, 25 Jun 2007 10:10:30 GMT, Short Wave Sportfishing
wrote:

On Sun, 24 Jun 2007 18:35:48 -0700, Chuck Gould
wrote:

On Jun 24, 3:30?pm, Dan wrote:
Short Wave Sportfishing wrote:
On Sat, 23 Jun 2007 23:00:57 GMT, Dan wrote:

The Garmin GPSMAP 76CSx is a great unit from a company that stands
behind their products.

Oh yeah?

Try and deal with direct after going through two of their units in one
month.

Go ahead - then tell me about the wonderful "customer service".

They returned my out of warranty GPS12 and my out of warranty
StreetPilot C330 in less than a week at no charge. The GPS12 was
several years ago and the C330 was a few months ago.

I emailed their tech support and they replied with an RMA number. Very
simple and professional.

Dan

My only experience ever with marine electronics repair was with
Garmin, and it was a good one. My handheld GPS suddenly stopped
receiving a signal. There were rumors at the time that if the "hand"
had managed to "hold" the unit a little more firmly that hard knock on
the cabin sole wouldn't have sent things all akimbo.....but those are
rumors I'll neither confirm nor deny.

I sent the unit back to them, and a new one arrived in the mail at no
charge. I thought that was classy, until I fired up the new unit to
test it out. Garmin had taken the trouble to transfer all of my
waypoints from the original GPS into the brand new, no charge,
replacement unit. That was *really* classy, IMO.

Well, then they've changed things big time.

I had a Garmin FF - the first one developed a screen crack (under
warranty) and I sent it back - it came back with the screen repaired,
but it was DOA. Sent that back and it was returned with a "new" unit
what was obviously a refurbished unit - the case was scratched and you
could see the tape residue from where somebody had taped the case
together. Then when I wanted to send it back, the CS said I now had
to go through a dealer - big run around.

I've a Garmin GP in the boat and one in the wife's car (she's 'map reading'
challenged). Both have been trouble free and worked nicely. I've a Lowrance
fish finder, black and white, and it does a good job also.

There. Now I've got my $0.02 in the discussion.

Boat Electronics? Going the way of over-featured cellphones?
 

On Mon, 25 Jun 2007 14:44:49 -0000, wrote:

On Jun 25, 10:48 am, John H. wrote:
On Mon, 25 Jun 2007 10:10:30 GMT, Short Wave Sportfishing





wrote:
On Sun, 24 Jun 2007 18:35:48 -0700, Chuck Gould
wrote:

On Jun 24, 3:30?pm, Dan wrote:
Short Wave Sportfishing wrote:
On Sat, 23 Jun 2007 23:00:57 GMT, Dan wrote:

The Garmin GPSMAP 76CSx is a great unit from a company that stands
behind their products.

Oh yeah?

Try and deal with direct after going through two of their units in one
month.

Go ahead - then tell me about the wonderful "customer service".

They returned my out of warranty GPS12 and my out of warranty
StreetPilot C330 in less than a week at no charge. The GPS12 was
several years ago and the C330 was a few months ago.

I emailed their tech support and they replied with an RMA number. Very
simple and professional.

Dan

My only experience ever with marine electronics repair was with
Garmin, and it was a good one. My handheld GPS suddenly stopped
receiving a signal. There were rumors at the time that if the "hand"
had managed to "hold" the unit a little more firmly that hard knock on
the cabin sole wouldn't have sent things all akimbo.....but those are
rumors I'll neither confirm nor deny.

I sent the unit back to them, and a new one arrived in the mail at no
charge. I thought that was classy, until I fired up the new unit to
test it out. Garmin had taken the trouble to transfer all of my
waypoints from the original GPS into the brand new, no charge,
replacement unit. That was *really* classy, IMO.

Well, then they've changed things big time.

I had a Garmin FF - the first one developed a screen crack (under
warranty) and I sent it back - it came back with the screen repaired,
but it was DOA. Sent that back and it was returned with a "new" unit
what was obviously a refurbished unit - the case was scratched and you
could see the tape residue from where somebody had taped the case
together. Then when I wanted to send it back, the CS said I now had
to go through a dealer - big run around.

I've a Garmin GP in the boat and one in the wife's car (she's 'map reading'
challenged). Both have been trouble free and worked nicely. I've a Lowrance
fish finder, black and white, and it does a good job also.

There. Now I've got my $0.02 in the discussion.- Hide quoted text -

- Show quoted text -

Typically, $0.02 brings more information to the table. Your post sir
was worth less than $0.02, hell, you could owe us some! ;)

Give me an address, and I'll give you a refund!