On 6/11/2020 2:45 PM, Its Me wrote:


I may have missed it, but is the WiFi built into the modem? If so, a fix could be to get an external WiFi adapter and stop using the one built into the modem. Also, are there other things that are connected via WiFi? What happens if you shut one of those down, then bring it back up so it has to reconnect?



They keep changing the names of this equipment.

The X7 supplied by Comcast is called a "Gateway" and
is a modem/router all in one.

I tried what you suggested. My computer is hardwired to
the modem/router via Ethernet cable. My cell phone,
printer and a Roku thing for a dumb TV all connect via
Wi-Fi.

I turned everything that connects with Wi-Fi off and tried
to re-boot the modem/router. Didn't work. Unplugged the
Ethernet cable as well so *nothing* was connected to
modem/router. Still didn't sync. Disconnected the
RG-6 input cable, connected it back and by the time
I finished screwing it on the modem had synced.

It will be interesting to see what the Comcast
super-tech and his supervisor says tomorrow.


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