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Frogwatch[_2_] September 10th 09 07:14 PM

Best Buy or Worst Buy
 
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".

H the K[_2_] September 10th 09 07:30 PM

Best Buy or Worst Buy
 
Frogwatch wrote:
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".



It is unlikely "the operating system was bad." What is likely is that
your son or some other computer user messed up some serious settings or
downloaded a really nasty virus and *that* messed up the OS.

Republican "town hall meeting" behavior doesn't really get you very far
in the real world.

So, what are you doing to resolve your non-working-computer problem? And
why don't you have a way to backup your computers from good "restore"
points?

Sloppy.

These are the manual backups I run on the VISTA side of my imac:

http://tinyurl.com/owme3o

The mac side is backed up automatically every night of the week.







--
Birther-Deather-Tenther-Teabagger:
Idiots All

nom=de=plume September 10th 09 07:35 PM

Best Buy or Worst Buy
 
"Frogwatch" wrote in message
...
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".



Hmm... well, here's another approach that I've used. I argue for a while. I
speak to the manager. Nothing works and he's digging in his heals, but I
need the whatever to work. Easy fix. I pay for the service, part, whatever,
then I call the credit card company and dispute the charges. The money is
credited back until the situation is resolved. 99% of the time, it's in the
consumer's favor. Then, I call the corporate headquarters and ask for "the
office of the president." You never get the president, but you do get
someone from the escalation team. You're calm and cool, and you give them
just the facts. This is what I bought, this is what happened, I said this,
he said that, etc. 99% of the time they make good on the problem.

This saves a lot of yelling, cops showing up, threats, and keeps everyone's
blood pressure under control. The offending parties are properly admonished,
no one is fired, and you get what you need.

Oh, and I also have a whistle I use for persistent telemarketers. lol

--
Nom=de=Plume



Jim September 10th 09 07:47 PM

Best Buy or Worst Buy
 
H the K wrote:
Frogwatch wrote:
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".



It is unlikely "the operating system was bad." What is likely is that
your son or some other computer user messed up some serious settings or
downloaded a really nasty virus and *that* messed up the OS.

Republican "town hall meeting" behavior doesn't really get you very far
in the real world.

So, what are you doing to resolve your non-working-computer problem? And
why don't you have a way to backup your computers from good "restore"
points?

Sloppy.

These are the manual backups I run on the VISTA side of my imac:

http://tinyurl.com/owme3o

The mac side is backed up automatically every night of the week.







My guess is that you do not behave, "in the real world" like you do
here. Right or wrong?

Frogwatch[_2_] September 10th 09 07:50 PM

Best Buy or Worst Buy
 
On Sep 10, 2:35*pm, "nom=de=plume" wrote:
"Frogwatch" wrote in message

...



Almost got arrested. *For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. *A few weeks later, it stopped working so we took it back.
I went to get it today. *They told me the operating system was bad and
it would cost $129 to re-install it. *Huh? *I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". *No, they would not. *We went back and forth a
few times before I decided everybody in the store should know their
policy. *Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? *"Only hardware" they
said. *I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. *When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. *When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". *I said "I do not embarass easily so lets go back
inside so your customers can hear". *He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. *I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. *It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. *One said, "Really, they won't replace bad
software, thats amazing".


Hmm... well, here's another approach that I've used. I argue for a while. I
speak to the manager. Nothing works and he's digging in his heals, but I
need the whatever to work. Easy fix. I pay for the service, part, whatever,
then I call the credit card company and dispute the charges. The money is
credited back until the situation is resolved. 99% of the time, it's in the
consumer's favor. Then, I call the corporate headquarters and ask for "the
office of the president." You never get the president, but you do get
someone from the escalation team. You're calm and cool, and you give them
just the facts. This is what I bought, this is what happened, I said this,
he said that, etc. 99% of the time they make good on the problem.

This saves a lot of yelling, cops showing up, threats, and keeps everyone's
blood pressure under control. The offending parties are properly admonished,
no one is fired, and you get what you need.

Oh, and I also have a whistle I use for persistent telemarketers. lol

--
Nom=de=Plume


I had a wonderful time costing them customers but I was very careful.
I made sure they never asked me to lower my voice and they never asked
me to leave. So, next step. I took it to a computer repair place I
use for my office computers. He was also skeptical of the bad
operating system story. I am hoping they find a hardware problem (the
problem is that the ethernet card has stopped working) so I then have
REAL ammunition to use against them. It was only going to cost $129
but I needed the fun and badly behaving companies should be punished.

H the K[_2_] September 10th 09 07:56 PM

Best Buy or Worst Buy
 
Frogwatch wrote:
On Sep 10, 2:35 pm, "nom=de=plume" wrote:
"Frogwatch" wrote in message

...



Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".

Hmm... well, here's another approach that I've used. I argue for a while. I
speak to the manager. Nothing works and he's digging in his heals, but I
need the whatever to work. Easy fix. I pay for the service, part, whatever,
then I call the credit card company and dispute the charges. The money is
credited back until the situation is resolved. 99% of the time, it's in the
consumer's favor. Then, I call the corporate headquarters and ask for "the
office of the president." You never get the president, but you do get
someone from the escalation team. You're calm and cool, and you give them
just the facts. This is what I bought, this is what happened, I said this,
he said that, etc. 99% of the time they make good on the problem.

This saves a lot of yelling, cops showing up, threats, and keeps everyone's
blood pressure under control. The offending parties are properly admonished,
no one is fired, and you get what you need.

Oh, and I also have a whistle I use for persistent telemarketers. lol

--
Nom=de=Plume


I had a wonderful time costing them customers but I was very careful.
I made sure they never asked me to lower my voice and they never asked
me to leave. So, next step. I took it to a computer repair place I
use for my office computers. He was also skeptical of the bad
operating system story. I am hoping they find a hardware problem (the
problem is that the ethernet card has stopped working) so I then have
REAL ammunition to use against them. It was only going to cost $129
but I needed the fun and badly behaving companies should be punished.



It isn't likely an "ethernet card" bombed the OS. Further, if you bought
a desktop system, the ethernet card probably is contained on a chipset
on the motherboard, and there is no separate card. Some laptops also
have integrated ethernet chips.

You are way behind the times.





--
Birther-Deather-Tenther-Teabagger:
Idiots All

Vic Smith September 10th 09 08:01 PM

Best Buy or Worst Buy
 
On Thu, 10 Sep 2009 11:14:32 -0700 (PDT), Frogwatch
wrote:

Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it.


Seems it should come with an install disk. Maybe a virus hosed it.
I had a good experience with a big monitor - then - I bought at BB.
As I recall the monitor was $400 and they were selling a 2-year BB
replacement warranty for only $25, so I bought that too.
It was a KDS 19"
Good monitor, but a week before the warranty expired it went blank,
and they gave me full price toward a better monitor.
But now they wanted $75 for the same warranty.
I bought it, but that one never paid off.
Well, at least the first one did, which is the only time I got
anything back from a non-car warranty.
The only minor hassle I had was they wanted to send the monitor to the
manufacturer. Not what the warranty said, I pointed out, and they
quickly agreed.
But I wasn't wearing caving gear.

--Vic




NotNow[_3_] September 10th 09 08:12 PM

Best Buy or Worst Buy
 
Vic Smith wrote:
On Thu, 10 Sep 2009 11:14:32 -0700 (PDT), Frogwatch
wrote:

Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it.


Seems it should come with an install disk. Maybe a virus hosed it.
I had a good experience with a big monitor - then - I bought at BB.
As I recall the monitor was $400 and they were selling a 2-year BB
replacement warranty for only $25, so I bought that too.
It was a KDS 19"
Good monitor, but a week before the warranty expired it went blank,
and they gave me full price toward a better monitor.
But now they wanted $75 for the same warranty.
I bought it, but that one never paid off.
Well, at least the first one did, which is the only time I got
anything back from a non-car warranty.
The only minor hassle I had was they wanted to send the monitor to the
manufacturer. Not what the warranty said, I pointed out, and they
quickly agreed.
But I wasn't wearing caving gear.

--Vic




No days most install disks are simply a partition on the hard drive. Oh
and Harry's bull**** about the card likely not bombing the OS is
horse****. Hell, I've seen a defective thumb drive trash the OS before.

nom=de=plume September 10th 09 08:13 PM

Best Buy or Worst Buy
 
"Frogwatch" wrote in message
...
Hmm... well, here's another approach that I've used. I argue for a while.
I
speak to the manager. Nothing works and he's digging in his heals, but I
need the whatever to work. Easy fix. I pay for the service, part,
whatever,
then I call the credit card company and dispute the charges. The money is
credited back until the situation is resolved. 99% of the time, it's in
the
consumer's favor. Then, I call the corporate headquarters and ask for "the
office of the president." You never get the president, but you do get
someone from the escalation team. You're calm and cool, and you give them
just the facts. This is what I bought, this is what happened, I said this,
he said that, etc. 99% of the time they make good on the problem.

This saves a lot of yelling, cops showing up, threats, and keeps
everyone's
blood pressure under control. The offending parties are properly
admonished,
no one is fired, and you get what you need.

Oh, and I also have a whistle I use for persistent telemarketers. lol

--
Nom=de=Plume


I had a wonderful time costing them customers but I was very careful.
I made sure they never asked me to lower my voice and they never asked
me to leave. So, next step. I took it to a computer repair place I
use for my office computers. He was also skeptical of the bad

....
but I needed the fun and badly behaving companies should be punished.


Well, whatever turns you on, but it's not going to really cost them
customers in any significant way. I find it much more effective when a poor
employee gets a call from his boss admonishing him about questionable
behavior/practices. It's better for everyone, including the company.

I had a problem with a car installation at Best Buy, and I did what I noted.
Not only did they fix the problem, they gave me a card for $100 worth of
product. When I went in to get the problem fixed, the manager who was kind
of a jerk the first time saw me and apologized for the "mix up."

--
Nom=de=Plume



NotNow[_3_] September 10th 09 08:13 PM

Best Buy or Worst Buy
 
Jim wrote:
H the K wrote:
Frogwatch wrote:
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".



It is unlikely "the operating system was bad." What is likely is that
your son or some other computer user messed up some serious settings
or downloaded a really nasty virus and *that* messed up the OS.

Republican "town hall meeting" behavior doesn't really get you very
far in the real world.

So, what are you doing to resolve your non-working-computer problem?
And why don't you have a way to backup your computers from good
"restore" points?

Sloppy.

These are the manual backups I run on the VISTA side of my imac:

http://tinyurl.com/owme3o

The mac side is backed up automatically every night of the week.







My guess is that you do not behave, "in the real world" like you do
here. Right or wrong?


Must not, the fat piece of **** is still alive!

Vic Smith September 10th 09 08:48 PM

Best Buy or Worst Buy
 
On Thu, 10 Sep 2009 15:12:57 -0400, NotNow wrote:



No days most install disks are simply a partition on the hard drive. Oh
and Harry's bull**** about the card likely not bombing the OS is
horse****. Hell, I've seen a defective thumb drive trash the OS before.


I roll my own. Putting install software on a partition isn't a good
idea unless they include instructions to write it to a CD/DVD.
Hard drives fail.
Don't know much about ethernet chips, but OS's do fail for never
determined reasons. Likely glitches that corrupt a file.
I never get into that anymore because of my cloning strategy.
Problem with OS? Restore from image.
That would have told the tale for your son. If it didn't work you'd
know you had a hardware problem, no ifs ands or buts.

--Vic

JustWait September 11th 09 02:09 AM

Best Buy or Worst Buy
 
In article fb01c673-0379-4cbe-bf3a-
,
says...

Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".


Yeah, don't bother calling their supervisor line either, it's a joke and
never gets results...

--
Wafa free since 2009

nom=de=plume September 11th 09 04:17 AM

Best Buy or Worst Buy
 
"JustWait" wrote in message
...
In article fb01c673-0379-4cbe-bf3a-
,
says...

Almost got arrested.


Yeah, don't bother calling their supervisor line either, it's a joke and
never gets results...

--
Wafa free since 2009



Yeah, never try a rational or logical solution. Screaming works a lot
better. Sheesh... potentially spending a night in jail over $129???


--
Nom=de=Plume



mgg September 11th 09 04:47 AM

Best Buy or Worst Buy
 

"Jim" wrote in message
...
H the K wrote:
Frogwatch wrote:
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".



It is unlikely "the operating system was bad." What is likely is that
your son or some other computer user messed up some serious settings or
downloaded a really nasty virus and *that* messed up the OS.

Republican "town hall meeting" behavior doesn't really get you very far
in the real world.

So, what are you doing to resolve your non-working-computer problem? And
why don't you have a way to backup your computers from good "restore"
points?

Sloppy.

These are the manual backups I run on the VISTA side of my imac:

http://tinyurl.com/owme3o

The mac side is backed up automatically every night of the week.







My guess is that you do not behave, "in the real world" like you do here.
Right or wrong?


Funny, I said the same thing in a different way in another thread. Great
minds as they say...

--Mike



Calif Bill[_2_] September 11th 09 07:20 AM

Best Buy or Worst Buy
 

"nom=de=plume" wrote in message
...
"JustWait" wrote in message
...
In article fb01c673-0379-4cbe-bf3a-
,
says...

Almost got arrested.


Yeah, don't bother calling their supervisor line either, it's a joke and
never gets results...

--
Wafa free since 2009



Yeah, never try a rational or logical solution. Screaming works a lot
better. Sheesh... potentially spending a night in jail over $129???


--
Nom=de=Plume


They have you arrested, they are going to be losing a lot of their profit.



Jim September 11th 09 10:41 AM

Best Buy or Worst Buy
 
mgg wrote:
"Jim" wrote in message
...
H the K wrote:
Frogwatch wrote:
Almost got arrested. For graduation, we bought our son a nice
computer from Best Buy and had them set it up and paid for their best
warranty. A few weeks later, it stopped working so we took it back.
I went to get it today. They told me the operating system was bad and
it would cost $129 to re-install it. Huh? I told them 'I bought it
here and the operating system was on it so you sold me a bad system,
so fix it for free". No, they would not. We went back and forth a
few times before I decided everybody in the store should know their
policy. Raising my voice I declared, "You mean to tell me you will
not replace something you sell that is bad"? "Only hardware" they
said. I made sure even more people heard this asking them over and
over if they truly refused to replace products they sold that were
bad. When I took the computer, I told everybody I passed that Best
Buy would not replace faulty products. When I got outside, the
manager came outside and said, "I did not want to embarass you inside
by discussing this". I said "I do not embarass easily so lets go back
inside so your customers can hear". He told me not to go back in.
Then he told me to wait because he was going to call the cops to get a
restraining order to keep me away but I laughed and told him I had no
intention of coming back. I waited a minute because I thought it
would be great if they had me arrested because they had never once
asked me to leave, I could sue. It was too hot so I said, "See ya in
court" and left.
Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".

It is unlikely "the operating system was bad." What is likely is that
your son or some other computer user messed up some serious settings or
downloaded a really nasty virus and *that* messed up the OS.

Republican "town hall meeting" behavior doesn't really get you very far
in the real world.

So, what are you doing to resolve your non-working-computer problem? And
why don't you have a way to backup your computers from good "restore"
points?

Sloppy.

These are the manual backups I run on the VISTA side of my imac:

http://tinyurl.com/owme3o

The mac side is backed up automatically every night of the week.







My guess is that you do not behave, "in the real world" like you do here.
Right or wrong?


Funny, I said the same thing in a different way in another thread. Great
minds as they say...

--Mike


The best way to describe him is to use his own words. "A steaming pile
of dog ****"

H the K[_2_] September 11th 09 11:30 AM

Best Buy or Worst Buy
 
Calif Bill wrote:
"nom=de=plume" wrote in message
...
"JustWait" wrote in message
...
In article fb01c673-0379-4cbe-bf3a-
,
says...
Almost got arrested.
Yeah, don't bother calling their supervisor line either, it's a joke and
never gets results...

--
Wafa free since 2009


Yeah, never try a rational or logical solution. Screaming works a lot
better. Sheesh... potentially spending a night in jail over $129???


--
Nom=de=Plume


They have you arrested, they are going to be losing a lot of their profit.




Justhate already has a rep as a little hothead. He got tossed down the
steps at his local cop shop by...the cops.



--
Birther-Deather-Tenther-Teabagger:
Idiots All

NotNow[_3_] September 11th 09 02:23 PM

Best Buy or Worst Buy
 
Vic Smith wrote:
On Thu, 10 Sep 2009 15:12:57 -0400, NotNow wrote:


No days most install disks are simply a partition on the hard drive. Oh
and Harry's bull**** about the card likely not bombing the OS is
horse****. Hell, I've seen a defective thumb drive trash the OS before.


I roll my own. Putting install software on a partition isn't a good
idea unless they include instructions to write it to a CD/DVD.
Hard drives fail.
Don't know much about ethernet chips, but OS's do fail for never
determined reasons. Likely glitches that corrupt a file.
I never get into that anymore because of my cloning strategy.
Problem with OS? Restore from image.
That would have told the tale for your son. If it didn't work you'd
know you had a hardware problem, no ifs ands or buts.

--Vic


Oh, absolutely!! The first thing I do is get my OS and drivers off of
the hard drive and onto CDs.

Frogwatch[_2_] September 11th 09 03:11 PM

Best Buy or Worst Buy
 
On Sep 11, 9:23*am, NotNow wrote:
Vic Smith wrote:
On Thu, 10 Sep 2009 15:12:57 -0400, NotNow wrote:


No days most install disks are simply a partition on the hard drive. Oh
and Harry's bull**** about the card likely not bombing the OS is
horse****. Hell, I've seen a defective thumb drive trash the OS before..


I roll my own. *Putting install software on a partition isn't a good
idea unless they include instructions to write it to a CD/DVD.
Hard drives fail.
Don't know much about ethernet chips, but OS's do fail for never
determined reasons. *Likely glitches that corrupt a file.
I never get into that anymore because of my cloning strategy.
Problem with OS? *Restore from image.
That would have told the tale for your son. *If it didn't work you'd
know you had a hardware problem, no ifs ands or buts.


--Vic


Oh, absolutely!! The first thing I do is get my OS and drivers off of
the hard drive and onto CDs.


Wife says Warranty cost was $205. The did not provide an OS install
CD. In fact, for another roughly $100 they will sell you a restore
disc. They charged my son to "Clear the Registry" so he would not
have all the crap most store bought computers have. I do not know if
this is a scam r not but suddenly, all the crap is back. The place I
finally took it to for repair says they often see problems when a 2nd
AV program is loaded atop Norton when they fail to remove Norton.
The Warranty is sort of vague about software problems but ti does
cover "problems due to poor workmanship" and failure to install the
2nd AV properly should be covered under this. I doubt I'll see a
penny from BB.

H the K[_2_] September 11th 09 03:28 PM

Best Buy or Worst Buy
 
Frogwatch wrote:
On Sep 11, 9:23 am, NotNow wrote:
Vic Smith wrote:
On Thu, 10 Sep 2009 15:12:57 -0400, NotNow wrote:
No days most install disks are simply a partition on the hard drive. Oh
and Harry's bull**** about the card likely not bombing the OS is
horse****. Hell, I've seen a defective thumb drive trash the OS before.
I roll my own. Putting install software on a partition isn't a good
idea unless they include instructions to write it to a CD/DVD.
Hard drives fail.
Don't know much about ethernet chips, but OS's do fail for never
determined reasons. Likely glitches that corrupt a file.
I never get into that anymore because of my cloning strategy.
Problem with OS? Restore from image.
That would have told the tale for your son. If it didn't work you'd
know you had a hardware problem, no ifs ands or buts.
--Vic

Oh, absolutely!! The first thing I do is get my OS and drivers off of
the hard drive and onto CDs.


Wife says Warranty cost was $205. The did not provide an OS install
CD. In fact, for another roughly $100 they will sell you a restore
disc. They charged my son to "Clear the Registry" so he would not
have all the crap most store bought computers have. I do not know if
this is a scam r not but suddenly, all the crap is back. The place I
finally took it to for repair says they often see problems when a 2nd
AV program is loaded atop Norton when they fail to remove Norton.
The Warranty is sort of vague about software problems but ti does
cover "problems due to poor workmanship" and failure to install the
2nd AV properly should be covered under this. I doubt I'll see a
penny from BB.




You were...fleeced.

Most low-end PC laptops and desktops these days are not sold with real
install CDs/DVDs. What you get, if anything, are "restore" media. Not
the same as real "install" media, and under many circumstances next to
worthless for restoring an OS or transferring it to a new hard drive if
the first hard drive fails.

Interestingly, even the least expensive Apple Mac comes with a full
install OS DVD.



--
Birther-Deather-Tenther-Teabagger:
Idiots All

Wayne.B September 11th 09 05:41 PM

Best Buy or Worst Buy
 
On Fri, 11 Sep 2009 07:11:21 -0700 (PDT), Frogwatch
wrote:

The Warranty is sort of vague about software problems but ti does
cover "problems due to poor workmanship" and failure to install the
2nd AV properly should be covered under this. I doubt I'll see a
penny from BB.


You can always try small claims court.


wf3h September 11th 09 06:50 PM

Best Buy or Worst Buy
 
On Sep 10, 2:14*pm, Frogwatch wrote:

Then I went to two other computer stores and told them my story and
they were shocked. *One said, "Really, they won't replace bad
software, thats amazing".


what happened to the 'warrant of merchantability'? under the law, a
company that markets itself as being in the computer business HAS to
sell you a WORKING computer suitable for uses they describe in their
marketing literature. it's the law...

Frogwatch[_2_] September 11th 09 07:24 PM

Best Buy or Worst Buy
 
On Sep 11, 1:50*pm, wf3h wrote:
On Sep 10, 2:14*pm, Frogwatch wrote:

Then I went to two other computer stores and told them my story and
they were shocked. *One said, "Really, they won't replace bad
software, thats amazing".


what *happened to the 'warrant of merchantability'? under the law, a
company that markets itself as being in the computer business HAS to
sell you a WORKING computer suitable for uses they describe in their
marketing literature. *it's the law...


A story with a better though more costly ending.
At work, I accidently destroyed an x-ray detector. These things have
an x-ray "window" that is absurdly expensive made by a tiny company in
Utah who has a patent on the process. These "windows" sell for a few
thousand dollars each and are 4 mm diameter and .3 micron thick
polyimide (yes, that is really 3 tenths of a micron). When they
break, the cost to replace them is normally about $10,000 considering
the labor of installing them and the risk of breaking one during the
install.
I desperately needed my detector so resigned myself to paying at least
$10,000 and sent it off to a company called TNAS. Thye could have
very reasonably said the window was broken and charged me for an
absurd price. Instead, they fixed it for $2300 telling me that
miraculously the fragile window did not break. So, I salute an honest
company and will send them a lot of business.

nom=de=plume September 11th 09 07:38 PM

Best Buy or Worst Buy
 
"Calif Bill" wrote in message
m...

"nom=de=plume" wrote in message
...
"JustWait" wrote in message
...
In article fb01c673-0379-4cbe-bf3a-
,
says...

Almost got arrested.

Yeah, don't bother calling their supervisor line either, it's a joke and
never gets results...

--
Wafa free since 2009



Yeah, never try a rational or logical solution. Screaming works a lot
better. Sheesh... potentially spending a night in jail over $129???


--
Nom=de=Plume


They have you arrested, they are going to be losing a lot of their profit.


Maybe. Is it worth the long hassle, the fingerprinting, angry people with
guns? All over $129?

Feel free, but I'll pass.
--
Nom=de=Plume



Frogwatch[_2_] September 11th 09 07:56 PM

Best Buy or Worst Buy
 
On Sep 11, 2:38*pm, "nom=de=plume" wrote:
"Calif Bill" wrote in message

m...





"nom=de=plume" wrote in message
...
"JustWait" wrote in message
...
In article fb01c673-0379-4cbe-bf3a-
,
says...


Almost got arrested.


Yeah, don't bother calling their supervisor line either, it's a joke and
never gets results...


--
Wafa free since 2009


Yeah, never try a rational or logical solution. Screaming works a lot
better. Sheesh... potentially spending a night in jail over $129???


--
Nom=de=Plume


They have you arrested, they are going to be losing a lot of their profit.


Maybe. Is it worth the long hassle, the fingerprinting, angry people with
guns? All over $129?

Feel free, but I'll pass.
--
Nom=de=Plume


It was fun. What was the most fun was the shocked look on the
managers face when he said "I didn't want to embarrass you by
discussing this issue inside near other people.." and I replied "I
don't embarrass easily so let's go back inside and discuss it in front
of your customers". He freaked and said we could not go back inside.

nom=de=plume September 11th 09 08:34 PM

Best Buy or Worst Buy
 
"Frogwatch" wrote in message
...
Maybe. Is it worth the long hassle, the fingerprinting, angry people with
guns? All over $129?

Feel free, but I'll pass.
--
Nom=de=Plume


It was fun. What was the most fun was the shocked look on the
managers face when he said "I didn't want to embarrass you by
discussing this issue inside near other people.." and I replied "I
don't embarrass easily so let's go back inside and discuss it in front
of your customers". He freaked and said we could not go back inside.



Or, he just didn't want to make matters worse. He knew he was wrong, but he
was unskilled in dealing with an irate customer. Basically, you proved to
yourself you're superior? Sounds like a testosterone thing. I guess I just
don't get it.

--
Nom=de=Plume



H the K[_2_] September 11th 09 08:39 PM

Best Buy or Worst Buy
 
nom=de=plume wrote:
"Frogwatch" wrote in message
...
Maybe. Is it worth the long hassle, the fingerprinting, angry people with
guns? All over $129?

Feel free, but I'll pass.
--
Nom=de=Plume


It was fun. What was the most fun was the shocked look on the
managers face when he said "I didn't want to embarrass you by
discussing this issue inside near other people.." and I replied "I
don't embarrass easily so let's go back inside and discuss it in front
of your customers". He freaked and said we could not go back inside.



Or, he just didn't want to make matters worse. He knew he was wrong, but he
was unskilled in dealing with an irate customer. Basically, you proved to
yourself you're superior? Sounds like a testosterone thing. I guess I just
don't get it.



What's funny is that Froggy didn't have the skills it takes to
satisfactorily resolve a minor problem.

He should have enlisted JustHate or Loogy...they would have threatened
to beat up the manager.



--
Birther-Deather-Tenther-Teabagger:
Idiots All

NotNow[_3_] September 11th 09 08:47 PM

Best Buy or Worst Buy
 
Frogwatch wrote:
On Sep 11, 1:50 pm, wf3h wrote:
On Sep 10, 2:14 pm, Frogwatch wrote:

Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".

what happened to the 'warrant of merchantability'? under the law, a
company that markets itself as being in the computer business HAS to
sell you a WORKING computer suitable for uses they describe in their
marketing literature. it's the law...


A story with a better though more costly ending.
At work, I accidently destroyed an x-ray detector. These things have
an x-ray "window" that is absurdly expensive made by a tiny company in
Utah who has a patent on the process. These "windows" sell for a few
thousand dollars each and are 4 mm diameter and .3 micron thick
polyimide (yes, that is really 3 tenths of a micron). When they
break, the cost to replace them is normally about $10,000 considering
the labor of installing them and the risk of breaking one during the
install.
I desperately needed my detector so resigned myself to paying at least
$10,000 and sent it off to a company called TNAS. Thye could have
very reasonably said the window was broken and charged me for an
absurd price. Instead, they fixed it for $2300 telling me that
miraculously the fragile window did not break. So, I salute an honest
company and will send them a lot of business.


Yes, and that's how it SHOULD work. A business does you good, you go
back to them.

Calif Bill[_2_] September 11th 09 09:38 PM

Best Buy or Worst Buy
 

"H the K" wrote in message
m...
Calif Bill wrote:
"nom=de=plume" wrote in message
...
"JustWait" wrote in message
...
In article fb01c673-0379-4cbe-bf3a-
,
says...
Almost got arrested.
Yeah, don't bother calling their supervisor line either, it's a joke
and
never gets results...

--
Wafa free since 2009

Yeah, never try a rational or logical solution. Screaming works a lot
better. Sheesh... potentially spending a night in jail over $129???


--
Nom=de=Plume


They have you arrested, they are going to be losing a lot of their
profit.



Justhate already has a rep as a little hothead. He got tossed down the
steps at his local cop shop by...the cops.





Does not matter. They have you arrested for complaining, and not telling
you to leave the store. They will be financially hurt.




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