Thats the essense of quality according to the ISO9000 standard
(corresponding British Standards Institute BS 5750).

If you promise the customer a piece of crap, fast and for low price, then
it's bad quality to deliver late and for a higher price, even if the product
in it self has better data.

No, that I have not read the book about Zen. Is it relevant ?

/Bjarke


"Nigel" wrote in message
...
Remember the definition of "good qulity": That is when you get exactly
what you expect. Good or bad.


That's an unusual definition, are you saying that the quality of a product
is defined by the expectations of the purchaser?
Would that make a supermarket own brand cheap white loaf, quality bread ?
Have you ever read "Zen and the art of motor cycle maintenance" ?