Eisboch wrote:

"Reginald P. Smithers III, Esq." wrote in message
news

Since you are confident it is not a virus, Here is the Norton Removal
Tool and an Revo uninstaller to remove all traces of Norton.

http://service1.symantec.com/Support...05033108162039
http://www.download.com/Revo-Uninsta...html?tag=mncol



I was tempted to try, but with my luck I'll screw something up.
After finally finding the correct AVG download, I tried to install it and
got a window telling me my computer already has an anti-virus program
running and I should remove it before installing AVG. So, I aborted the
install.

This is the stuff that starts to drive me crazy because although the
computer came bundled
with Norton, I've never officially "installed" it. So what anti-virus
program
is the AVG install talking about? I can only assume it's Norton.

I appreciate all the help and advice but since I lack the experience and
knowledge with and of
computers that some of you people have, I've decided to deliver it to
the Geek Squad over at
Best Buy and ask them to completely delete Norton and install AVG. For
me, that's the
safest course of action.

Eisboch


That's probably a smart move. My experience with Norton's uninstallers
is that they don't always work properly, and while Revo's uninstaller is
a handy little utility, it has a hard time removing bits and pieces of
software from programs that don't like to be uninstalled.

I have a force uninstalled that will remove any file no matter what. But
you have to know what files to remove. With Norton, it sends files all
over the place.

Good luck.